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Hospital Policies

Hospital Policies

For Your Safety
All pets must be in a carrier or on a leash at all times. We will be happy to provide one to you if needed. For your safety, we also ask that you do not use retractable leashes while you are here. Please use one of our leashes during your visit. Thank you.

Work-ins & Walk-ins
Work-in/walk-in appointments will be seen in the order of their arrival after scheduled appointments, unless it is an emergency. Please be advised that it can be a long wait. A technician may triage your pet upon arrival to be sure they are stable. We encourage you to drop your pet off to be examined.  Often there are small blocks of time which allow the veterinarians to work-up patients throughout the day with the added benefit of not causing the client to wait.

Deposit/Payment Policy
All Creatures Animal Hospital requires payment in full at the time services are provided to your pet. Major surgeries and treatment for hospitalized pets require a deposit, this amount will depend on the treatment plan when the pet is admitted to the hospital. In the event that additional charges are incurred while caring for your pet, payment is due when treatment is concluded. For your convenience, we accept cash, check, credit cards, and Care Credit.

Return Policy
Due to FDA regulations, prescription items are unable to be returned. All other returns must be completed within 60 days of purchase. Please see our receptionist for more information.

Prescription Dispensing
Due to Texas law, we are unable to prescribe, dispense, or sell prescription medications, or prescription foods without a current veterinary-client-patient-relationship or prescription from another doctor. Pets must be examined yearly in order to maintain a current relationship.  Some refills may require bloodwork to ensure your pet is responding appropriately to the medication.  Upon request, a doctor may a write prescription.  There is a yearly prescription fee of $15 dollars per each prescription.

Return Check Policy
In the event that your check is returned unpaid due to insufficient funds, you will be charged a return check fee of $30.00. If the balance is sent to collections, you will be subject to a collection agency fee and/or legal fees. 

Pricing Policy
In order to continue to provide quality care for your pet, All Creatures Animal Hospital may increase prices at any time. All written estimates will be honored for thirty (30) days. After thirty (30) days, or without a written estimate, the current prices will be honored. If you have any questions regarding our pricing, please ask before services are rendered, and we will be happy to provide you with a written estimate. Thank you for your understanding.

Exam Policy
As required by Texas law.  All pets must be examined yearly in order to maintain a current veterinary-client-patient-relationship.

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